Business process management (BPM) is a discipline in operations management that uses
various methods to discover, model, analyze, measure, improve, optimize, and automate business
processes. BPM focuses on improving corporate performance by managing business processes.
Any combination of methods used to manage a company's business processes is BPM.
Processes can be structured and repeatable or unstructured and variable.
Though not required, enabling technologies are often used with BPM.
As an approach, BPM sees processes as important assets of an organization that must be
understood, managed, and developed to announce and deliver value-added products and services to
clients or customers. This approach closely resembles other total quality management or continual
improvement process methodologies and BPM proponents also claim that this approach can be supported,
or enabled, through technology.
Areas of BPMS applications
Everywhere, where business processes:
- Well organized and transparent
- Use various information sources or systems
- Several participants are involved in the process
BPMS Goals and tasks
The concept involves the implementation of a BPM solution to achieve the following objectives::
- Speed - reducing the time for the execution of processes due to the regulation and automation of process steps, the introduction of time limits for the execution of process steps;
- Quality - due to the transparency of business processes for all participants, regulations and monitoring tools, compliance with all prescribed rules is ensured;
- Indicator-based management - process execution can be controlled through sets of process indicators that reflect the costs of the process, the time of execution, and the loading of resources, thus facilitating process analysis and optimization based on actual values of the indicators;
- Flexibility is the opportunity to achieve organizational flexibility of the company by involving process participants in modeling and restructuring.